Pydio can help you rest easy knowing that our team of expert engineers is available to help support your system.
We provide post-production, Level 3 support, with rapid workarounds when an incident is logged during the course of a valid subscription for customers of our Enterprise Distribution of Pydio:
- Support and bug-tracking via the Enterprise Customer Dashboard
- Unlimited incidents during the course of a valid subscription (reasonable use),
- Guaranteed response time (6 hours, 9:30 - 17:30, 5x7, business days),
- Guaranteed diagnosis time (3 business days),
- Guaranteed workaround time (10 business days).
We also can provide additional support package (Premium remote support) that covers remote installation, migration, upgrades, performance optimizations and custom code debugging.
Contact us for more information -->